Privacy Policy

Last updated: 25 August 2026

1. Who we are

Pristine Glazing & Renewables Ltd (“Pristine”, “we”, “us” or “our”) is the controller of the personal data described in this notice.

Company number: 10927510
Registered office: Unit 4 Blenheim Court, Hurricane Way, Wickford, Essex SS11 8YT
Email: info@pristinegrl.co.uk
Telephone: 01268 206 365
Website: pristinegrl.co.uk

We provide glazing and renewable-energy services across London, Kent and Essex.

2. Personal data we collect

Depending on how you interact with us, we may collect:

  • Your name and email address.
  • Your telephone number, if you choose to provide it.
  • Your project postcode, project requirements and other details submitted through our contact form.
  • Our correspondence with you and records of quotations, appointments, projects, contracts, warranties and services.
  • Technical information generated when you use our website, such as your IP address, browser or device type, pages visited, referral source, cookie choices and website security logs.
  • Public review information, such as a reviewer name or username, rating, review text, avatar and review date, where made available through Trustpilot, Google Reviews or Trustindex.

Please avoid including sensitive personal information in a project enquiry unless it is genuinely necessary.

3. How we obtain personal data

  • Directly from you when you contact us, request a quotation or become a customer.
  • Automatically through website hosting, security logs, cookies and similar technologies.
  • From review platforms where reviews have been made publicly available for display.

4. Why we use your data and our lawful bases

  • Responding to enquiries and preparing quotations: to take steps at your request before entering into a contract, or for our legitimate interest in responding to business enquiries.
  • Providing and managing services: to perform a contract with you.
  • Customer service and project administration: to perform our contract and pursue our legitimate interest in managing projects effectively.
  • Maintaining financial, tax and business records: to comply with legal obligations.
  • Preventing spam, fraud and misuse and keeping our website secure: for our legitimate interest in protecting our systems, business and website users.
  • Establishing, exercising or defending legal claims: for our legitimate interests and, where applicable, compliance with legal obligations.
  • Measuring and improving website performance using Google Analytics: with your consent.
  • Displaying customer reviews: for our legitimate interest in presenting customer feedback. If a review resource stores or accesses information on your device, or carries out non-essential tracking, we rely on your consent.
  • Recording and respecting your cookie choices: to comply with applicable privacy and electronic communications law and for our legitimate interest in demonstrating compliance.

Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights override them.

5. Information needed from you

We need enough contact and project information to respond to an enquiry or prepare a quotation. If you do not provide this, we may be unable to assist. Providing a telephone number is optional unless it later becomes necessary to arrange or deliver a service.

6. Cookies and analytics

We use Complianz to present and record cookie choices and to communicate those choices to relevant website services. Google Analytics is installed through Google Site Kit and uses Google consent mode. Analytics cookies and non-essential processing are controlled according to your consent choices. Depending on the consent-mode configuration, Google may receive consent-status information or limited cookieless signals when analytics consent is refused.

You may accept, refuse or change optional cookie choices at any time through the Cookie settings control. Withdrawing consent does not affect processing that was lawful before withdrawal. Further details are available in our Cookie Policy.

Google explains how it uses information from websites using its services on its partner-sites information page.

7. Reviews and third-party resources

Our website may display reviews or resources supplied by Trustpilot, Trustindex and Google Reviews. When these resources load, the relevant provider may receive technical information such as your IP address, browser information and the page visited. Trustpilot and Google may act as separate controllers for information processed through their own platforms. Their processing is governed by their respective privacy notices. Where loading a resource requires non-essential cookies or similar device access, it should be activated only with your consent.

8. Who we share data with

Where necessary, we may disclose personal data to:

  • IONOS, which provides our WordPress hosting, email and form-delivery infrastructure.
  • Google, in connection with Google Analytics, Site Kit and Google Reviews.
  • Complianz, where its consent-management services receive or store information.
  • Trustpilot and Trustindex, in connection with review content and widgets.
  • Contractors supporting our website, IT systems or business operations, subject to appropriate confidentiality and data-protection obligations.
  • Professional advisers, insurers, regulators, courts, law-enforcement bodies or public authorities where reasonably necessary or legally required.
  • A purchaser or successor if our business or assets are reorganised, sold or transferred, subject to appropriate safeguards.

Providers may act as our processors or as separate controllers, depending on the service involved. We do not sell personal data.

9. International transfers

Some service providers may process personal data outside the United Kingdom, including in the European Economic Area or United States. Where UK personal data is transferred to a country without UK adequacy regulations, we require an appropriate safeguard where legally required. This may include the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another legally recognised transfer mechanism. You may contact us for further information about safeguards relevant to your data.

10. How long we retain data

We retain personal data only for as long as reasonably necessary. Our usual periods are:

  • General enquiries and unsuccessful quotations: up to 24 months after the last meaningful contact.
  • Customer, contract, project, warranty and related correspondence records: up to six years after completion or the end of the relationship.
  • Accounting and tax records: normally six years after the relevant financial year, or longer if legally required.
  • Website security and server logs: normally up to 90 days, unless required for investigating an incident.
  • Google Analytics user-level data: normally up to 14 months; aggregated reports may be retained longer where they no longer identify an individual.
  • Browser cookie preferences: normally up to 12 months. Separate consent evidence may be retained longer where necessary to demonstrate compliance.
  • Backup copies: until overwritten through our normal backup cycle.

We may retain information for longer where required by law, a dispute, fraud-prevention needs or a legal claim. When no longer needed, data is deleted or anonymised.

11. Security

We use proportionate organisational and technical measures intended to protect personal data against accidental loss, unauthorised access, misuse, alteration or disclosure. No internet-based service can be guaranteed completely secure.

12. Marketing

We will not add contact-form details to unrelated electronic marketing without an appropriate basis under the Privacy and Electronic Communications Regulations. You may object to direct marketing or opt out at any time.

13. Your rights

Subject to legal conditions and exemptions, you may have the right to:

  • Request access to your personal data.
  • Ask us to correct inaccurate or incomplete data.
  • Ask us to erase personal data.
  • Ask us to restrict processing.
  • Object to processing based on legitimate interests or to direct marketing.
  • Receive certain data in a portable format.
  • Withdraw consent at any time where processing relies on consent.
  • Complain to the Information Commissioner’s Office.

To exercise a right, contact info@pristinegrl.co.uk. We may need to verify your identity. We normally respond within one month, although the law allows additional time in certain circumstances.

14. Automated decision-making

We do not use personal data to make solely automated decisions that produce legal or similarly significant effects. Website analytics may create statistical or audience information, but it is not used by us to make such decisions about individuals.

15. Complaints

Please contact us first so that we can investigate your concern. You may also complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Make a data-protection complaint

16. External links and changes to this notice

External websites and review platforms have their own privacy practices, for which we are not responsible. We may update this notice when our services, suppliers or legal obligations change. The latest version will appear on this page with a revised “last updated” date.

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